Wherever you go, RedteaGO eSIM!

FAQ for RedteaGO eSIM

• How to get a RedteaGO eSIM?

  Here's how you can smoothly get a RedteaGO eSIM:

  1. 1. Confirm that your device is eSIM Compatible and Carrier Unlocked.
  2. 2. Download the RedteaGO app (available on iOS and Android) or visit the RedteaGO website.
  3. 3. Select and purchase eSIM data plans.
  4. 4. Follow the installation instructions provided.
  5. 5. Connect to a local network instantly :-)

• Which scenarios are suitable for using eSIM?

  1. If you have upcoming overseas travel plans, you can avoid the hassle of changing SIM cards and paying high roaming fees by using RedteaGO eSIM. If you frequently travel abroad for business, it's also recommended to use RedteaGO eSIM to work in a more secure network environment.

• How can I check eSIM compatibility for my phone?

  1. The easiest way to check if your phone is compatible with eSIM is to download a RedteaGO App. You will receive an “eSIM Not Supported” notification if your cell phone is not compatible with eSIM.
  2. To check if your phone is CARRIER UNLOCK: Settings > General > About > Carrier Lock.
  3. Your phone is unlocked if it appears “No SIM Restrictions”.
  4. 
     You can also check our eSIM Compatible Device List for further details.

• How can I check eSIM compatibility for my laptop?

  1. To check if your laptop supports eSIMs, follow these steps:
  2. Go to Settings > Click Network & Internet > Select Cellular
  3. You'll be able to see if your laptop supports eSIMs or not on this screen.

• How to choose a RedteaGO eSIM data plan?

  We offer both single-region and multi-region plans for your selection. Depending on your destination, you can make the following choices:

  1. If you are traveling to a single country or region, a single-region plan would be most suitable.
  2. If you plan to visit multiple countries within a continent, we recommend selecting a multi-region plan. Before purchasing, please ensure that the countries covered in the plan meet your needs.
  3. If you will be traveling to countries or regions across multiple continents, a global plan would be a great choice.

• Does RedteaGO eSIM come with calls & texts service?

  1. Currently, Calls & Texts services are available for the following destinations:
  2. Asia (11 areas)
  3. European Union (27 countries)
  4. Global (130+ areas)
  5. United States
  6. Indonesia
  7. Please refer to the plan details for confirmation of the call minutes and SMS count.

• When should I install my eSIM?

  1. We recommend installing your eSIM on the day of departure, it allows you to get connected upon arrival at your destination. The activation process requires an internet connection, so please ensure that you have a stable internet service during activation.

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