Please select your question type
The word "e-SIM" refers to “embedded SIM”, With eSIM, there will be no more physical swapping when visiting another country or region, global network access, automatic connectivity at network cutoffs and cloud-managed device connectivity monitoring & analysis.
And with eSIM feature for smartphones, users get to download App like 「RedteaGO」 or scan QR code to enjoy global network without a SIM card, with local rate and local speed, directly from the dual SIM phone.
Only eSIM-friendly iPhones support users to use RedteaGO eSIM
service to intelligently shift among mobile networks and get
fast data at home and around the world:
1. including an iPhone (11, 11 Pro, 11 Pro Max, Xs, Xs Max, Xr)
with an update to iOS 12.1 or later.
2. eSIM on iPhone is not offered in mainland China yet. In Hong
Kong and Macau, only iPhone XS supports eSIM feature.
3. RedteaGO eSIM is not available on locked iPhones. (When you
buy a device with a contract from a mobile operator, it is
common practice for them to lock the connectivity from any other
supplier. In this case your device will be considered
'locked'—at least until your contract expires. You can check
with your operator to see if there is anything you can do to
unlock the eSIM in your device.)
Here are a few of the many ways you can use eSIM as Dual SIM
when you have the need:
- To use one number for business and another number for personal
calls.
- To add a local data plan when you travel outside of the
country or region.
- To have a separate voice and data plans.
Dual SIM is a combination of a physical nano-SIM and an eSIM, a
digital SIM that allows you to activate a data plan without
physical nano-SIM.
Get Access to a global network covering 100+ countries or
regions within RedteaGO App, and enjoy a trouble-free trip with
RedteaGO featuring stable connectivity, local speed and local
rate.
Big Yes! Dual SIM Dual Standby technology in eSIM compatible iPhone models allows you to remain connected with your physical SIM and eSIM simultaneously. You can select one for data connectivity according to your need. See how to do this in the Apple support page.
eSIM compatible devices allows you to install multiple eSIMs.
The maximum amount of eSIMs you can have simultaneously differs
from the device and manufacturer.
But only 1 eSIM can stay active at one time, it only takes a few
seconds to switch between them. This can be managed on your
iPhone Cellular Settings.
So you can purchase multiple eSIM plans on your phone, but only
one eSIM plan is in use.
RedteaGO eSIM service is an embedded SIM that allows access to
global network services, no roaming charges, local speed, local
rate. We’ve been serving 1M users with network coverage of
100+countries or regions, find your country/region here:
https://www.redteamobile.com/coverage.
To know more about the brand:
https://www.redteamobile.com/RedteaGO
( just order within the RedteaGO App，delivered to your phone
over the air, no need to get SIM card online or by mail)
You can buy, manage your data plans.
You can check data usage.
You can reorder a data plan for next travel, no more SIM card
purchasing and swapping.
Normally, it’s the speed of local 4G/LTE service, which is available in most countries or regions (RedteaGO eSIM service covers 100+ countries or regions, except for some remote areas with sparse network coverage or under extreme environmental conditions.
Follow the steps as below, RedteaGO eSIM makes your iPhone the
truly global device:
1. Open the App.
2. Select data plan.
3. Tap “ buy” to finish payment and get the plan activated
(before using).
4. Follow the guide to configure the eSIM.(network connection is
needed).
5. Make sure "Cellular Data" switches to eSIM, now you can enjoy
the global local network.
When you "Activate" an eSIM data plan, the App will connect service and download a eSIM profile into your iPhone, so at activation, you should configure the eSIM like a physical SIM card, We recommend to set eSIM label as "RedteaGO" , for convenient reorder.
No need, It can work automatically.
You can view your data usage in the RedteaGO Order for some data
plans (if carrier supports).
If you fail, go to iPhone Settings and tap “Cellular” to check
RedteaGO eSIM’s usage.
Your device will specify the SIM using data (the Primary SIM or
the eSIM).
With multiple eSIMs installed, your device will also specify
which eSIM is being used - check the nickname you set for eSIM
at installation.
RedteaGO eSIM is for data service only. It does not come with a mobile phone number to make phone calls or send SMS. However, you can use VoIP apps such as WhatsApp or Skype to make voice calls and text.
Yes, Hotspot sharing is supported in all countries or regions.
The RedteaGO eSIM will be valid for the days you selected for
the order, and it’s calculated upon activation completed.
Friendly reminder: We suggest removing the RedteaGO eSIM after
use, just in case your nano-card cannot function correctly.
Please go to [Settings] - [Cellular] - Choose the eSIM/cellular
plan you added - Remove [Cellular Plan].
An unused data plan expires 30 days after the purchase date. You can ask for a refund and install it within 30 days.
Yes indeed. When the data plan ends, your eSIM will be offline so you will need an internet connection for reorder.
Are you in an area with network coverage?
In an area with limited mobile coverage, or no coverage at all,
you will find it difficult to access the internet. Try switching
locations until you get enough signal bars to connect to 3G or
4G/LTE.
If you are in good coverage and tried everything else, always
try a restart and see if that helps.
We feel sorry to hear that, and suggest not to delete the eSIM until the data plan is finished. If you delete a valid eSIM order, the data plan can't be used any more.
Unfortunately, it is not possible with the current eSIM architecture. We suggest you get a new eSIM.